Contact Information

How to reach us

What to include

To help us solve things fast, include your order number (it is in your confirmation email), the product name, and — for any problem with a toy — a photo or short video of what is happening.

Common requests

• Where is my order? Check the tracking link in your shipping email first; if it has not moved in 5 days, email us.
• Change my address: email us within 12 hours of ordering.
• Cancel my order: possible any time before dispatch.
• Return or exchange: see our Return & Refund Policy.
• Wholesale or partnerships: email us with “Partnership” in the subject line.

Our policies

• Shipping & Delivery Policy
• Return & Refund Policy
• Payment & Billing Policy
• Privacy Policy
• Terms & Conditions

Questions?